Not the author, but I would say:

To the author: "She looks at her for a few seconds without even noticing, then says, "Oh, I probably can't, better I will call you in the evening and you will help me." Mistake, I mean in the evening, with a sick back, after a working day behind the comp, I will have to guess a couple of hours in a row on the phone which button she pressed there and which she should press next. So I said that I would not call, if the paper does not help, then I will definitely not be able to help by phone.

Such a cool admin does not know about remote PC management?)) I could have agreed to help, for a snack or any amount.)

In order to help the remote, you need to have this remote set and working. At a distance, good nursery photos look, and to restore the system - that is still hemorrhoids.
2nd Hard food admin does not work.
Three Don't let God help you for "any amount" because any future crash, from the point of view of such customers, you will simply have to correct.