For a long time I didn’t talk about fraudsters. I was encouraged to share a popington user’s story about a helpful manager who, at his own risk and risk, helped him in violation of all the rules. I warn you, the story will be long, don’t look for it.

My sincere thanks to users "perevodchik" and "RRaf" for the editing and correction.

“Excellent Service”

The epigram:
“The road to hell is paved with good intentions.” (The wisdom of the people)
2) “He didn’t want to take on himself. How he felt. And they always say to him, “Take on yourself... take on yourself.” He took on himself. Now he is here, and they are on the side.” (M by M. of Zhvanetsky).

It was almost a dozen years ago. If anyone remembers, in those years, oil was $120 per barrel, and the dollar was relatively cheaper. The Russian people in some centuries felt more or less economically comfortable and rushed to climb their place under the sun, buying lighthouses. Sometimes cars were brought from Europe, but most cars still came from the United States.

Naturally, many dealers were quickly drawn on both sides of the ocean. The guys in the U.S. bought cars at auctions and sent them, and the Russian dealers accepted aggregates, customs, shamanized and struck them to joyful buyers. Everyone was happy and had a profit that was enough for bread, butter and, sometimes, servings.

In the holding where I worked, one of the was sending cars from the United States. They sent cars to the Baltics, Kazakhstan, Georgia and other countries, but most of them still in the Russian Federation. More precisely, the machines for the Russian market were originally sent to Finland, to Kotka (this is how almost all companies in this business did). There we had a firm (legally - a separate company) that took the containers, unloaded them and put the cars on the warehouse parking lot. And from there, the recipients carried out machinery on cars or on their own. I will not say that sending equipment is a very difficult business, but its specificity, of course, was.

Overall, the process looked like this. The shipper drove the machine to a site in the United States. Upon arrival, the recipients filled out the inspection form. It documented visible defects, scratches, scales, cracks, etc. In some cases, photographs were taken. The process is turbulent, but necessary, otherwise it will be very difficult to look for the extreme, and so - "the paper investigates." It was also noted that the car had doping. equipment, such as kangaroo or thresholds. And separately recorded when the sender put something extra in the car, such as spare parts, pieces, or package. Of course, formally, it is a prostitute and a cowboy who was not encouraged, but the eyes were closed to it, although honestly customers were warned, "We are only responsible for the car, and all shipments are at your risk."

Shipping prices, clear affair, depended on the direction, desired delivery speed, the number of machines in the container, etc. Of course, ideally, customers would pay for all delivery at once, but not all do so. Usually a part was paid, and the rest was already paid upon arrival. The logic is simple: the road is long, and the car is a fragile thing, the price is considerable. Anything can happen, both on the way and when loading. It’s much easier to get the right to the company if you owe it something. In addition, often part of the delivery was paid by the recipient himself.

Upon the arrival of the container in Katka, the car was unloaded to the warehouse, and employees of the Finnish company notified the New York office. The same, in turn, contacted the sender, the status of delivery and agreed on further nuances. The outcome of the negotiations was a special form, the so-called "fortification".

In fact, it was a license to issue and the most detailed instructions for the Finnish company. It was stated, for example: "Mazda 626 under VIN-number XX, should be issued to Ivan Ivanovich Ivanov, upon presentation of a passport. The recipient must pay $500 for delivery. Or "Honda Civic under the VIN-number YYY, should be uploaded to the car company "Zozul and Daughters". No supplement is required. Make sure that the bust with the legs that lies in the trunk is pulled out. Leave it in stock and it will be taken by Tit Titovich Titov. He has to pay 100 euros for it.” This form was sent less often by fax, and more often electronically.

Usually, the coordination between the New York office and the sender occurred quickly, but sometimes it took several days (and even weeks and months). But there was one steel law - a car without a fixture should never be given to anyone. The rule is more than reasonable, because the sender and recipient in 99% of cases are different persons. They may not even know each other and act through a chain of intermediaries. Transfer is a long process, in these months or two anything can happen. And partners can become competitors, and friends turn into enemies, and the buyer refuse to buy and even the intended recipient leave this wretched world.

There were a lot of shipments, and the business developed rapidly. At the peak, 6-7 people worked in the warehouse (loading cars) and the same amount in the office. The staff hunger was very tangible, because competent Russian-speaking employees (given the client contingent) in Finland are not so easy to find. This was especially true of office workers who issued papers, accepted payments, etc. Not only literate, but executive and, most importantly, honest people were needed, because there was a lot of cash accumulated.

Once the director of a Finnish company approached us (the Finnish company was subordinate to the headquarters in Peter) and asked: "The volume of work is large and continues to grow, good employees for adequate money to find very difficult, the competition for people is crazy. But I have a niece Zina, a very smart and working girl who is now looking for a job. Can I hire her?”

I thought my head was scratched, but what to do? The director honestly says, the volume really increased very sharply. Normal employees are difficult to find. To be honest, the clan aspect is confusing, it is not good when one relative serves under the leadership of another, but there are few options here. They decided “OK. You have an old, verified employee, many years together. It is your responsibility, Berry. But, if anything, without insults.”

not missed. Zina was a treasure. Knowledgeful, communicative, hardworking, clear, responsible. A miracle, not an employee. She worked for a year and a half or two, she could not boast. He became a senior service manager, essentially a deputy director. Of course, this is all so, semi-formally, because the office staff is few. But anyway, in the absence of the director, she was listened to as the manager.

One Thursday in November, a man with a puppy appears in a Finnish office. He is under forty years old and looks very respectful. Not rushingly, but solidly dressed, decent watches, a barbecue, and generally from it flows with strength, confidence and charisma. And the little boy looks like an angel, such a strong blonde, with cheerful brown eyes. It is also beautiful and warm clothes, yet it is almost winter. The man from the threshold addresses with a smiling smile:
Hi girls. I am here to pick up my machine. Infiniti FX35 and Vin XYZ. Help the traveler, and to the boy, Sergun, now we will quickly arrange everything here and go back.

Zina our looks into the system, checks the mail and sees - there is no attachment to the machine. The man answered in tone:
Sorry, but I can’t give you the car.
He was sitting,
In the sense? How is it? What a joke of humor?
No joke, this is a sad reality given in the sensation. We didn’t get a fixture on your car from New York.
- What is a fortification, and what is it eaten with?
He was explained. He is disturbed:
These are affairs. What should I do?

In principle, the case is unusual, but not uncommon. It happened that upon receipt of information about the arrival, the sender himself informed the recipient that the car had arrived, even before the detachment was agreed. Moreover, there are often intermediaries between the sender and the recipient. Often the recipient did not even know with whom the consolidation is agreed. So, often the rushing recipients came and waited for a removal in order to pick up the car.

The main thing is, when in Finland it is a working day, in New York it is a deep night. Therefore, most of the time, the recipient was asked to wait for employees to arrive at the workplace in the United States. Waiting for 5-6 hours is a much lower than average pleasure. Moreover, it is a customs building, and there is nothing nearby. Where are you going from the submarine?

What is this? The man was angry. I will write to my contact. What do we do here for half a day?
And he takes out the phone and taps the SMS right in front of the officer’s eyes.
It won’t help, and it’s even worse. Zina said sympathetically. You are not lucky. Thanksgiving Day is a national holiday in America. Our office in New York is closed. Moreover, it is closed tomorrow (for those who do not know, the day after Thanksgiving is Black Friday, a day of large sales across the country. Many companies give this day as a holiday for employees. This is probably the only two-day holiday in the United States. And then the weekend. The earliest, we will get a fixture under Monday evening.
This is my car. I paid her. Here, I even have a printing of all our correspondence with the sender. Here’s the VIN number, but here’s the payment for the car – explains the man.
We understand everything, but we can do nothing. These are the rules, it stands on its own Zina.

The man broke.
Is it how? Waiting four more days? I can not. And to go to you is not near light. You know, my situation is so difficult...
And then his phone ringed.

The man takes the bell, and there is a sharp female voice, like a steel pile on the glass. Crying is heard throughout the office. The man stumbled, covering the phone with his palm.
Is it Mom? The boy asks.
“Yes,” the man whispered, “be careful, son. I am sorry. I am now.
He jumped out of the office.

That “now” lasted probably for 40 minutes, not less. During this time, the puppy of all the aunts in the office simply enchanted, especially against the backdrop of the usual visitors - runners, motorists and long-haul drivers, lost with sweat socks and chicken. A few minutes the boy sat down humbly, then he became bored. Rubik’s cubic got, began to collect. And so cleverly he gets, the fingers just blink, 40-50 seconds and it's done. The girls looked. 5-7 minutes later, the boy asked them for a few sheets of paper and a scissor. HOP, HOP, HOP, HOP, HOP, HOP, HOP, HOP, HOP, HOP, HOP, HOP, HOP, HOP, HOP, HOP, HOP, HOP, HOP, HOP, HOP, HOP Some animals, flowers, machines, ships. Everyone smiled.

The young man asked for a pencil. He began to paint something, even pushed out his tongue from diligence. After a minute, I showed the employee Olle, shouting at her. It looks so funny painted. Then another worker also painted a painting.

Our ladies just fell in love with the boy. They poured tea, gave sweets, began to ask about it. The boy speaks boldly - say, his name is Serjoja, he is 12, he learns well, plays guitar, swims and tennis, loves to read and draw. Although Mom and Uncle Cole are not delighted with his painting. Mom and Dad have not lived together for a long time, and he rarely sees Dad. My mom barely let them go, and that’s just because he’s having his birthday tomorrow. A missed day at school, though, will have to hunt, but it is a small thing. He is generally so happy that he and his dad will go home in his new car and spend the whole day together.

The man grows, the face is not on him, a hot conversation is apparent.
Did my mother scream again? Seriously asks Serena.
The man breathes. Go out for a walk, son. Per there is a meal here. We would eat what we need.
The boy came out.
Can nothing be done? His mother called him... Requires... Hey... - the man in his hearts shrugged his hand (seems to boil all, barely holding back). How do we get back? A comrade took us here, but he went further, to Helsinki. And us how? We were in the car, I thought we would go.
Well, in principle, in 5-6 hours, the router for Peter leaves. We can help place to order, the light employee suggests.
"So we'll get to Peter, maybe only by night, and I'll have to go further. On Sunday I have to go for a couple of weeks. Then go here again. And most importantly, there is a surprise in the suitcase for him on his birthday, he has it tomorrow. Seregka is fascinated with guitar, so I ordered him a real Taylor in America, because he dreams of her day and night. I wanted to present him when I returned to Peter. I dreamed that we would spend the whole day together with him, pumping in a new car. I see him so rarely. She does not see her son.

Here our aunt's ears are wrapped, the man is pleasant, disposes of himself, and it's always nice to hear about other people's problems. The day is quiet, there are no customers, the office is empty. They began to ask, in the soul to climb, what and how. The man was not widespread, but a couple of his phrases and their female fantasy completely restored the situation. It is just like a cold. St. Petersburg, army, institute, 90s, small business, the first money, then more, the girl from Zadneperdonsk, who came to attend, theater, flowers, white nights, wedding, boyfriend, crisis, crash, no money, business coat, scandal at home, you do not value me - I have another, divorce, her apartment, she has another, then another one, friends invited to business in the suburb of Moscow, again on a horse, Peter rarely misses his son.

The serpent is back.
Dad, there is a run here. So what? We eat and go? He asks with hope.
You see, my son, it does not depend on me. Not the fate. The office in America is closed, but what can the girls do here? Or can they? - No, the man did not canyon, did not null, behaved decently. But obviously, he really wants to pick up the car now.
You go for lunch, we’ll go for lunch, we’ll go for lunch.

The visitors left, and the office ladies joked. The problem is that the director is not, she always took this week as a vacation, because due to Thanksgiving in the United States and in the Finnish office the volume of work fell. Zina and other employees did well without her.
- Should Tamare (director) call, says Olya (one of the employees)
She went to Lapland this week. I won’t take the cable. But let’s try, Zina replies.
No, I did not call. Then I began to guess.
The man is solid, says the light. The boy is sorry. Sometimes you can make an exception.
I think so too, Romy. Go to Zin, decide. Do you not regret them? It is a pleasure and a relief for the man.
You just have to think about everything for the case. Ask for a copy of the passport, advises Katya.

Meanwhile, a man and his son returned to the office after lunch, modestly sitting on their chairs, because there the girls made paperwork for a couple of long-distance drivers. Everyone smiled, as they saw them, quickly drove sent out.

- I suggest so, - began Zina - Once, you leave a copy of your passport and phone number. Two, you pay the full delivery of the car.
Did I already pay?
- We see it, but it is possible that you will have a surcharge. So often happens. In any case, we will have to take your money for delivery, but don’t worry. We will issue you a receipt, and if overpayment, you can come back to us when you can, and we will return you the extra money. Is this option suitable?
Girls, family, cute, the best! Of course it suits! Here is a copy of my passport, I always carry with me, now I will write my phone number on it. How much supplement?
of $1,600.
The man stumbled.
Okay, I have $500 with me. Can you take the rubles? Or the Euro?
- Let's take the euro, but at our domestic rate (since the surcharge was taken on the instructions of the New York office, then usually all calculations were denominated in dollars, despite the fact that in Finland, of course, the euro. Often, the recipients did not know about this in advance or forgot and brought euros with them. And since there was no exchange in the customs building, the exchange rate difference served as a small but pleasant source of income for the office.

Everything has been paid, the papers have been issued, the receipt of payment has been made, everyone is shining from happiness. Manik and Serjoja thanked each of the employees, especially Zina. They picked up the car and left. And in the office everyone was in a good mood, warm in the heart, did a good deed. The boy was remembered with a smile, looking at the pictures and origami.

Friday passed, the weekend passed, and on Monday the director returned. She was not even about this case. And why? On Wednesday morning there was a thunderstorm.

A car arrived and drove with a list:
Hi everyone, here are the eight cars. Put the oranges in barrels.
We looked into the e-box, and all the cars were sent out on Tuesday evening (New York time). Stand and stand. One of the fasteners on the same Infinity, FX35. What is Gluck? It is clearly stated in the fixture, and the VIN is stated: "Give the car, will take the car, the company is like that, no additional payment is required. Unload the guitar before shipping and leave it in stock. Peter Petrovich Petrov will come, pay $2,000 and take it." The girls were in shock, especially Zina.
We have already given this car.
How did they give? To whom gave? I have clear instructions. There must be eight cars, the driver is upset.
What is noise and no fighting? The director intervened. There is a mistake in you. Something is confused in New York.
Driving in anger:
Do you want to lose a day while you’re breasts? It’s not the first time I’m living in these cars, these boots are already up to the ass.
Give me my right here! Go on the cold cold, or painfully hot found. Until I talk to our office in America, you won’t get any cars.
The driver left, all out of anger.

Here is Nash. I'll call you in a couple of hours to find out what the hell is. Only one thing embarrasses me - the detachment came yesterday, it is probably a duplicate. But I don't see the old notification on this car in the mail. Maybe it came by fax? Who gave the car?
“I gave the car,” Zina barely heard. We had such a case last Thursday. ...
The girls took the director into the course.
Girls, you are what? Vehicle without removal? How could you? You have been working for so many years, you know the rules of the tooth. Pray that it be a mistake, the director in a pre-infarct state.

I called to New York. Everything is clear. At first, they thought they were being played.
This is what you invented! I gave the car just like that.
Then, in horror, he grabbed his head:
Did you fall from the oak and fall on a ants? Give a car for beautiful eyes!
In the Finnish office, hysteria, tears, all liters of validol drink. It is a pity to look at Zina.

I had to report to the sender. A large office, a lot of cars send. They are angry, and they can be understood. Infiniti is, of course, not Maybach, but anyway - the car is not cheap. Black on black, low mileage, decent farce, all in mind. For a second, it is tens of thousands of dollars that the contractor is not going to lose.
You will repay me a penny! It hurts so that the tube breaks. Hang up female dogs! Now I am coming to you, and I will make Sodom and Gomorrah so that you will tremble. You don’t know Panic!

There were letters and calls. "Everything was mixed in the house of Oblonsky," and "salps of thousands of guns merged into a long army." I had to report to Peter. His reaction can also be imagined, he, gently speaking, was dissatisfied. From his indignation, ice was melting on the street. Matyugs stood such that it was even heard at the other end of the base, and long-distance drivers and blinds respectfully listened to the monologue and configured the turn of speech into notebooks with a steep line.

Obviously, in front of naive girls, naughty fraudsters played an extraordinary action. Thin psychological calculation, careful preparation, excellent performance, and Stanislavsky rests. Oscars in the studio. They knew the details of the car, and what is in the trunk, and about the control in the form of a fixture, and about what a holiday in America, and maybe even about the director’s leave. Someone may have leaked information, but who? After all, the car was known to employees of the sender and recipient, and employees of the New York office and warehouse in New Jersey, and employees in Finland. Where to look for the end is unclear.

But the main sin is clear - handed over the car without fixing. The saddest thing is that even the police do not contact, neither the American, nor the Finnish, nor the Russian. To whom to write an application, and for what? The car and documents were handed over. Phone on paper is turned off. I broke my passport, of course. There is a kind of alchemy in Ustzažopinsk, I have not heard about the car, I recently lost my passport for drunkenness, and the photo is quite different.

In front of the client for a long time whipped the tail, apologized, beat themselves with their heels in the chest. As a result, the loss was partially compensated with money, partially free shipping. But it is only half. What to do with cats? The boss ordered, "to deprive everyone of the annual bonus, from the director to the administrator, and Zina to be fired to hell dogs."

When he got up, they tried to convince him, say sorry, the employee is very good, the lesson was given for the rest of his life. He said, “Sorry for the bees. There are clear rules, she knew them and deliberately broke them. This means that she went against the owner of the company. Now there are only two options. Once, she buys a company from me, and then let her do what she wants, even if the canane is dancing on the table. Or two, “her example is another science.” How to run a large office. “Whoever is not with us is against us.” The verdict is final and cannot be appealed.” The director had to dismiss his niece and the best employee personally. I shed tears and emotions.

From all this sad story I personally learned one life lesson. One hundred times right are those who say, "The Charter of the Guard Service is written in blood!"

What do you think?