She: - I bought your pirate program 4 months ago (licensing is expensive over-the-counter), it was running with me and everything worked... but I stopped running on Friday.
I: - I stole your phone, in a few days I approach you and say it doesn't work, turn on me or fix it.
You are not talking to me in metaphors, but help me.
I: - if you buy a licensed program from us, then "not running" or any other problems are our problems.
She: - So they won't give me the money back if I want to give it back!! Will you pay me or not?!! You are a representative (no and so on).)..