I work in a call center, need to explain.
Today, a colleague creates an order, arranging equipment for the kitchen, and all this time, in addition to the client, the mother of this client heats her ears on a parallel phone. And here the colleague asks: "Do you confirm your order?"
Mother: "I’m going to get you on the lap!Danny, stupid, you don’t have winter boots, and you, B**, order a machine for the pelerines!"
Customer: "Mom, put the phone on!"
The colleague again calls the entire amount, mom at this time, breaking the validity of the conversation, again spells about the shit on the scarf and "dance, you are well-picked and right here they tell you about it!and "
In general, a colleague barely completed the order, and then, of course, told us this wonderful story.