I have the opposite story. I recently realized that a 10-year-old child was silent in the room. I go in and ask what he is doing.
And he, it turns out, on the newly installed 10, encountered a Minecraft installation bug from the Store and turned to support. In general, they were there with some pepper from the Irish, it seems, the MSFT office something there jointly solved and it was established.
I don’t even know what to be surprised more—that the child has learned English enough to explain with the engineer in a chat, or that this engineer has been patiently digging through the system in remote Russia for an hour to fix the toy (and he did!)