to this:
When something hurts and I don’t know why, I go to the doctor.
xxx: when something"s hurt" at the comp, I go to the programmer
Hello, I say I don’t have a computer.
xxx: and I get a genius phrase: "and why?"

and
Probably because you’re asking a genius question. You don’t just say to the doctor, “Hello, I have something hurt,” but you clarify what, where and how.
I'm a girl, I don't know the technique, so I always tell you what happened to my comp, phone, reader. I have never been asked "And why". Learn to formulate questions.