I worked in the Eurosystem.
There is a man who claims that his phone has exploded. (At the time, the media that a batch of failed mobile phones had arrived in Russia.) I, feeling guilty for the not-quality goods sold, say: "Terrible what! Okay, let’s get your phone, I’ll try to replace it for you, or we’ll send it to a quality check to the service center to identify the cause of the breakdown.
The man, he looks at me like a fool, and nervously says, “Young man!” I am speaking!! It has exploded!and "
I, a little lost: "I understood it. Where is the phone?"
Man, boil: "You are a normal person at all??? I explain it to you in Russian!! The phone exploded!There is no more!!and "
By joint efforts of the sellers, it was possible to explain to the uncle that there was something left of the phone. With the screams "I will complain to the consumer supervision!!My uncle left the salon. We did not see him anymore.

I thought... May I go to the Auto Show and say, ‘I have this here, something that the car exploded completely. Can I exchange?" Can I exchange?