It happened a week ago, but the situation only allowed today.
As I said before, I sell my own knives and sell them through eBay and Etsy.
and 99. 5% - butts: just silently buy what they need, ask a couple of questions, and that's all. This is the best type of client.
There are cascades, but very rarely. But recently I got burned. (K is the client)
A client from Canada wrote to me.
K - Good, I want to buy from you chiridashes (such small knives of interesting shape). Are you sending to Canada?
I – Yes of course. Now with the mail is a problem, but I use the service of another mail organization, and they deliver quickly. Canada is about 12 days away.
Q - Okay, then I have two chiridashes, and can they make cheetahs from kaidex?
Yes, I have no problem.
He takes two small knives, and I note my order to the table.
One day passes, and he again.
K is Hi! How is my order? )
I am good! It will be ready in a week, as described in the description. Everything on time!
K is good. Can I get two more curls?
I – Yes of course. I will do. Just make a purchase, and I will report in one package.
Q. Can I get a gift? I took two rentals yesterday, and I think you won’t have to report anything to me :)
I did not quite understand him here. I read it 5 times and thought that my English was really bad.
What do I mean by “gift”?
Q - Well, times are tough, there are not so many customers now, and I have made two purchases. I think it makes sense to show your loyalty to the buyer. You don’t want a bad response, right?
Oh you p@dars! This guy is really threatening me. I adhere to the policy that any conflict should be resolved as peacefully as possible, and if I am at least to some extent wrong - it is better to return the money. But this is the first time I meet that I am so threatened in the face! And the most evil thing is that I can no longer cancel the order: it has paid, and according to the rules of the service has the full right to leave a review.
I – yes, of course I will.
K is great! I wait!
I did not argue with him. Muddak thinks he is the smartest and has to do with a poor master from a third world country: but fuck you.
I scan our dialogue and write to Admin Atsi. They are, of course, those still fools, and almost in any situation are on the side of the client, but here they even fainted. They said they will get it done.
A week passes and I get the answer: The user is blocked because he repeatedly violated the rule of the resource, the transaction is cancelled.
The store stood up on my side, the cattle was blocked, and even the money didn’t have to be returned.
Is that what a man has in his head? It’s a pity that he took the two cheapest knives, but it’s still nice. I hope that this down has made several such orders at once from others and now has flown for a round amount.
Peace to you and good customers!