I work on the acceptance and issuance of orders in the service center for the repair of audio equipment. We work with customers on trust: that is, took the device, looked at it, said the cost of repair, and if the customer agrees - repair, when issuing we demonstrate working capacity, take money, write a receipt with a guarantee. The scheme is quite functional, but for no less than 20 years in six of our workshops (previously there were so many) there were several unpleasant cases: three times the customer refused to pay for the repairs made and left, and recently paid six thousand instead of the agreed eight.
Last week it happened again. He delivered a set of vintage preamplifiers, amplifiers and record losers. The preemptor we repaired him, the loser was prevented, the amplifier was correct. By phone agreed on 5+2 thousand for everything. I came to pick up: I connected everything to him, showed him how it works, he himself checked, says, everything is fine. While I was writing the receipt, he raised the forks from the roofs, picked up the whole structure from the table and was about to leave. I said to him, “What about money?In response to “What kind of money?” and turns to leave, loudly adding, “Well, bring me to court.”
While I thought about what to answer, or rather accepted another fool encountered on the way and thought about the transition to prepayment (it is to write long, the thoughts blurred for a second or two), the thunder of the player who fell on the tiled floor, and behind him and the preamplifier, which the player pulled behind.
I look at the sockets and see that idiot confused the forks, and instead of the player turned off my column, and when he took two steps, the cable stretched and the player fell, pulling out the preamp that was underneath it.
From the damage I was able to notice a broken toner, split into 4-5 pieces of the cover and its broken fixation from the body, and the preamp has a decently woven front left corner and broken glass of the front panel.
He began to scream that it was me specifically, which I quietly pointed to the camera directed just at us, after which he also quietly approached the door, opened it and stood waiting for him, crawling on the floor, to collect his remains and clean up.