Technical support mail:

Good day
Since the setup of my phone is not complete and is probably too difficult to complete as soon as possible, please install some simpler means of communication for me, such as a telegram.

With respect, xxx

The answer:

From: HelpDesk
Sent: xxxxxxxxxxxxxxx
See also: xxx
Sophia good day! Please specify where your workplace is located and the desired time of completion.
Do you know the Morse alphabet?