Chat with the manager (M) Bank "ZZZ" about missing money somewhere.
M: Hello to you. You have contacted the support service of the Bank "ZZZ". What can I help you?
I: Hello to you. Today, together with the withdrawal of the imposed amount, which was transferred to the payment of the goods, the extra 600 rubles were withdrawn, for which reason I do not know. Could you help me figure it out?
M: A minute... Yes, 643.70 rubles were withdrawn from your account in addition to the indicated amount. This is due to the fact that in Ukraine payments are in the form of rubles-dollars-rubles, and because of the difference in the purchase and sale rates you lost 643.70 rubles.
I: So that’s what you’ve done to me right now?
M is yes.
I: Thank you for your sincerity. and :)
M: Thank you for contacting our support service. Do not be embarrassed to contact us later.

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