A call to support is the most common call.

Wow, what a deal! I pay for 256 kilobytes, why am I downloading only 60 kilobytes?
Do you know the difference between bits and bytes?
Do not make me a fool! There are eight bits!
So 256 kilobytes, how many kilobytes?
It is 32 kilos.
“And you’re 60, you say... No problem, I can cut it off right now.
and eeee! No, no, thank you, I am happy! (The click)