I absolutely believe in the authenticity of this story, because her participant laughed at fresh tracks, as they do not laugh at an anecdote.

The sales department of a large Russian airline received a request whether it is possible to carry a manual chinchilla in the cabin. The request fell to a new employee, who later turned out to be a rare oak in the process of work.
This employee at the time of entry to work received strict instructions on an individual approach to regular clients. The lady with a chinchilla was just such a client and was – on the far-reaching approach to buying her own plane, with the spiritual needs corresponding to her VIP status. These details, however, were unknown to the new employee – he just broke through the base that she often flies their planes and always business class. In addition, he recalled school impressions from the zoo that the chinchilla is a harmless furry beast. She also promised to catch the cage.
In general, the guy turned to the advice of a more experienced employee, who on the run broke, joked and disappeared. The lady with the chinchilla immediately received an official response: “Deep respected...! In response to your request, we inform you that you have the right to carry with you in the business class cabin of our airline any amount of shinshill, but only in the form of a shirt.