I work in the TP provider:
A 15-year-old boy calls
I forgot my password on the internet.
Please give me the series and passport number of the owner of the contract, then I can help you with the password.
Yes of course
I hear that the guy asks for a passport from his mother, all, his passport, I wait until he dictates the data, in a couple of minutes I hear: "Mom, and where do you have the series and passport number in the passport?"
I think okay, the guy just got the passport a year ago, he doesn’t know, but when his mother, after three minutes of searching, all the same data, began to call his husband, with the same question...
My friends pulled me out of the table :)