to this:
"He writes to me today. The support:

Gennady is Cyril?
Kirill: Yes
Gennady: the question of payment: how urgently should it be made, during the day?
Kirill: Yes
Gennady: a normal day or 24 hours?
How many hours are ordinary days?

And that’s where you start thinking..."
— — —
People who work in technical support. The basic question of not translating from client to Russian is the top of incompetence. Specifically for the tank driver: Chel asked whether calendar days are taken into account or 24-hour intervals from the time the bill was issued.