At the table next to me is a charming grandmother-engineer. Just a typical grandmother: talks all about grandchildren, cakes from home... And here in the lunch break I hear her conversation with the courier on the phone: Grandma: send on my name such a documentation. Courier: FIO, address of delivery. Grandma: Bucaeva Courier: Repeat the name, I did not hear. Grandma: I dictate by letters - Boris, Ulyan, Cianid.