Working in technical support:
A client called me, the company said, I am a accountant, they call me so. here you sold me a fig program, nothing works, here red, there was not held, here was not counted, now come and fix everything to me
I’m trying to explain to her that we don’t fix user errors (free of charge), but if she has questions about the methodology of working with the program, I’ll gladly answer her.
Q: What are the mistakes? I say user errors, that is, those errors that were made by you as a user when working with the program.
She is so superstitious - you didn't understand me at all, I said, I'm a accountant, not a user!