The plant has been producing pumps since the 1970s. When it was finally obsolete, it was decided to remove it from production. In the warehouse and in the shops, of course, it remained.
A couple of months later, one beautiful day, the chief designer received an email from the buyer. Manufacturers read the reviews. But it was a special review: 2 A4 pages with a description of the flaws of the pump and the degree of customer dissatisfaction.
The answer to the indignant buyer was this:
After considering your comments, the management of LLC %name_factory% decided to remove the pump %name_pump% from production.