here here :
Interesting fact:The phrase “Your call is very important to us, but at the moment all the carriers are busy” only causes irritation and anger.This is what Virgin Atlantic customers hear: “Hello, my name is Richard Branson, I am the owner of Virgin Atlantic. All operators are busy. It is disorder. Let’s do the following: If no one answers your call within 30 seconds, you’ll get a £450 discount. I start the reverse counting 30.29..."
The customer is listening and passionately dreams of only one thing – that the operator does not remove the telephone.No, agree – it’s brilliant.

Oh, I know the "smoking" of our operators, the call will be interrupted at 5 or 4.