Do you want to cancel your order entirely?
I am confused: Can I cancel my order partially?
She is: No.
I: So how do you understand your question?
She: - According to the instructions I have to ask about it.
I (brain explosion): Okay, then cancel, but NOT completely.

Until you work with customers in a strictly regulated field - you will not understand how tired such smart people are. I have the first assumption that came to mind - if you order several products, cancel all or part? The second thought is that from the fact that I download the girl and show her the disadvantages of her instructions, we will both lose time, we will not acquire anything, and these disadvantages she knows without me. There is a proposal to improve their work - they probably have some special forms, fill out.
I am a front-person, I can do many operations very quickly and clearly, but as long as you experience the client what he needs, as long as you explain especially intelligent what and why, time takes more than the operation. You can quickly release ten customers and stay fresh, then get stuck with one or two, and then think of a cup of coffee instead of work.