seriously?
EXACTLY the same, if the game-book-film is of poor quality (not running, instead of video tape, no sound, confused places of the page or pages are lacking due to the printing marriage), the seller is obliged to replace the product.
Just when I was in Arkham Origins after twenty hours the character stuck in textures and refused to go out, Warner Brothers immediately apologized and returned the money. Oh no, it was not so. They asked five times to send the system data, and then said "this is a known problem, you have a sew, we can advise you to start again." K - customer orientation.