The request for service is registered under the number No (orthography preserved):
Application Again!! to
Employees have access to %PROGRAMM%, but do not understand the instructions on how to unload and subload documents. It is not necessary to carry out these operations together with the employee of the IT department, since employees cannot carry out these actions independently.
I attach the instructions.
Solution: Users were resettled, trained in Russian language and mathematics for consistent reading and execution of instructions.