A story that happened to me last autumn. I work in a contact center of a little-known company that provides mobile communications services. The user calls and complains that it is impossible to replenish the balance by his number, nowhere, neither in ATMs, nor through online banking, nor in terminals. In general, it suggests that his account is faulty. I, in turn, try out of my money to throw him 10 rubles (minimum payment) through online banking, payment is done. I inform the client that I just filled his balance for 10 rubles and it all worked. I asked him to explain in more detail how and how he filled the account. To what he replied, “Thank you!” He throws the phone.

The same feeling...