About the designers. Correspondence with the store.

XXX is Hi!
I ordered from you a gift set "..." (order No...). He was delivered to me. Unfortunately, it was not possible to check the goods at receipt and its obvious defect was discovered only in the evening. In the insert of the photo of the box on both sides, the spots are clearly visible on it, as if you put a cup of coffee on the box.
I would be happy to hear your suggestions.
Thanks in advance.

Hi you xxx!

My name is ZZZ, the manager of YYY.

The book has absolutely no defects. This object in the form of a circular imprint, as you have specified, is the design of the layout, which is on all the books of this collection.

If it were really an imprint from a bowl, it would at least leave a sticky mark and at least some depth on the gift book. I can say with confidence that this is not, because it is really part of the layout. Similar "February" You can see on all the photos that we send you in the investment. On the front of the book is the design and the spots that you photographed and sent us. Photo from the site, which also sees this "flat" in the front of the book.
On Monday, we will definitely take a photo of the back of all the books that we have at our disposal in this collection, so that you can make sure that this negligence is not on our side.