We call customers, remind us about the expiration of insurance policies.

She calls the client and hears the phone.

"Hello to you
This secretary...
Who are you calling...
He is busy...
I’ll give it to you"

These are pauses. In which Julia, don’t be a fool, answers:

This is Julia, I need Dmitry, well, thank you.

Brings to the customer base: "responded the secretary, transmitted the information"

We wait... time passes.
The customer calls himself with the question "Why did they not remind you?"

On the assertion that they informed the secretary, he rhetorizes and says: "This is "GUDOK" such, instead of music".