In my former workplace there were high standards of business ethics and communication. European level of service, with all the consequences. I sold large volumes of materials for elite cottage villages. There is such a sign - the larger the amount of the transaction - the less problems with it, and vice versa. I sold a small piece for 50,000. Ruby is calling:

Will you bring it today?

Good day! No, the line of delivery is already formed, wait for tomorrow afternoon.

Are you a fool? Did I send money? I have deadlines today!

Please keep calm. I tried to influence the turn - sorry, the situation remains unchanged.

Is there a car? Sit down and bring it, I will pay you in advance!

I repeat again...

Are you stupid?

And there's something like boiling up, I'm talking to the whole office (open space) - you hear, monkey. H to go. I hang the phone.

The boss gets a fine of 5,000 rubles. It says, balance the relationship with the customer, or another 5000 rubles. I refuse, I give a visit card, I say - call the hoops yourself. He - ok and minus 10,000 in the sum, took a visit card. I accepted, a week passes, I find a note under the keyboard:

“I sent him too.” Ten thousand rubles inside.