Prehistory: Not so long ago I read on Picaba post about the new possibility of customers of the Russian Post to report on the hotline if the line in front of them in the office of more than five people. This is done very simply: it is enough to call 8-800-2005-888, press 6 after the announcement of the menu and enter the index of the department in the tone mode.
So the story itself: I came yesterday to my post office and watched the picture with oil - one operator, 7 people in line. I make a phone call, wait for the operator's commands, enter magical combinations. It takes no more than three minutes, a lady of the size of the postal ZILs flies out of the box with a scream of "who is here, the smartest, they complain", throws out the people who don't understand anything with a terrible look, and then says, to the address of the only operator, "Marine, let's show you something" and takes Marina into the box for 15 minutes...
This system cannot be defeated.