The financial director of Rostelecom is sitting, looking at fresh indicators. Director is dissatisfied. Yes, the outflow of subscribers is going on, the values are falling. Whether competitors go, or whether marketing is unclear what it is doing, we should encourage these "marketers"! Just good guys on debt recovery! It was a good idea to sell the “hanging” debts to collectors! So, the money came from where you did not expect.
Meanwhile, Vasily Pupkin got a envelope from an unknown firm from the mailbox. The firm wanted to get 1200 rubles from Vasily, but Vasily did not take that money from them. Vasily is dissatisfied. After reading the papers, it turned out that Rostelecom did not forget about the debt with which Vasily did not agree. Rostelecom wanted to get 500 rubles for the fact that 2 years ago for a disconnected phone, a fee was charged for "preserving the line". Now Vasily owes 1200 and completely different persons, as the debt is overdrawn. The confused Vasily used the internet, from where he learned that he is not alone in his trouble. The number of puppies in the country was very large. But what to do? And then Vasily recalled that for 2 years as he uses the services of Rostelecom, consuming the internet and watching TV. The Internet and television were so good that Vasya connected to the same provider and his mom, who lives in a separate apartment. Vasya felt that everything in this situation was somehow not Christian. And the debt of 500 rubles "from the air", which turned into 1,200, and about the transfer to him, even the writer did not consider it necessary to send. He, in turn, carefully pays 1500 rubles a month for both "points"... Vasily wondered, well, for how much did they sell the debt to collectors? For half the price? For 300 rubles? He also pays a monthly subscription at 1500! All his doubts was poured out in support of Rostelecom, where he proposed to forget about the debt that arose in an empty place in exchange for further cooperation. Support happily agreed to cooperation, but to forget about the duty to forget categorically refused, even if in the future the subscriber will be with them not on the way.
Vasily paid everything that the collectors demanded and went with Rostelecom in different ways. Vasily was long tortured in the subscription department about the reasons for the separation, but there was no appropriate point "disagreement with the management approach of the company" in the proposed answers. It was necessary to choose the "hard financial situation", since the infallibility of Rostelecom's leadership does not cause any doubt in Rostelecom himself.
Meanwhile, having gathered the next planner, the financial director publicly judged the marketing department for the poor "market share" and the outflow of subscribers, and technically the bosses for the "quality of communication", and only those responsible for the recovery of debts were honored with praise. Their contribution to the company’s budget is difficult to overestimate.