A long time ago, when I was working in a furniture salon, we received a request for a very large wall. We called the customer, agreed that on this day we can deliver during the day, but we will not have time to collect. They got "good", the wall was delivered minute by minute, well, and the evening began to shake.

It turned out that by phone we agreed not with the customer, but with her daughter, as a result the customer called us at 21: 00, an approximate dialogue:

Why not collect? ! to

"We had agreed in advance that we would deliver, but the collection brigade did not have time today.

You did not agree with me! The boxes are here!

We called on the number specified in the contract.

This is my daughter’s phone. I did not have to negotiate anything with her. She only had to open the door!

-Please, but this is not specified in the contract, the phone is indicated as contact.

You could guess! So, all, send me your collectors, let them collect.

No one is working today, the assembly is scheduled for tomorrow at 10: 00.

How do we sleep with these boxes? ! to

You have a wall, not a bed. Can you wait until tomorrow?

My baby is sleeping in this room. ! to You are forcing my child to sleep in a room with boxes, like in a warehouse, you understand? ! to

Sorry, I can’t help at the moment. You can write a complaint to the director tomorrow.

I don’t need your claims! I need this wall. My baby is sleeping in this room, you know? ! to I am pregnant, you know? ! to

Then a lot of word. Later it turned out that her 25-year-old pregnant daughter was sleeping in this room. The child is pregnant...