One programmer developed software for one of our large companies. He asked for my help in putting it into operation. When I sat down with one woman and told her that I would show her how to make changes to the files, she breathed with relief and then said, “I’m so glad you’ll be teaching me for him.”

Surprised, I said that my colleague was much more experienced than me.

“Yes,” she said, “but I feel much more comfortable with you...I’m nervous with smart people.”