A guy calls me here and wants a corner table for the kitchen. It is called size. I ask him clarification questions, make a calculation and write him a message:

The price is X rubles.

Installation of rubles

Delivery is ruble.

It is a ruble.”

The man calls.

Rusw, hello to you. There is no need for measurement and installation, cut off.

and well. Make it so. Send a drawing.

I will explain to you in words. See here. If we look at the table sheet from the left, then the right part will be larger than the left about 7 centimeters. The left is about half a meter smaller than the left.

It will not go so. Send a drawing that clearly indicates all sizes, angles and retractions. I will include it in the contract.

I am not a drawer!

- Then I can offer the departure of the freezer for N rubles.

I don’t need a freeze! This is a forced service!

- There are only two manufacturing options: either you send me a drawing of the product and we make it, or you order the departure of the freezer. On the phone, we do not coordinate the drawings.

And why? Are you special?

We do not agree and that is all.

The guy moved a little further, but sent a drawing. I asked another batch of clarification questions, received answers and sent the contract to the client. He insisted on a signed scan and launched the tablework to work. The table was made and delivered.

November 18 call.

Rusw, hello to you. The table is not set. How can I decide?

What is wrong with her?

And I know?! to

I was silent. The pause lasted five seconds.

Well so what? The client asked.

- The table is made according to the drawing, I checked it myself.

And what?

I put the phone. Talking in this tone takes a lot of nerves and time, so I avoid them. That there was no crap on my part, I was 100% sure, which means I was not obliged to tolerate the fucking phrases of the type "I know?“”

The client called again in an hour. I was right: the customer’s drawings incorrectly indicated the size of the cuts for the washing machine and the plate. The technique simply failed in them.

What solutions to the problem can you offer me? The client asked me.

- I can offer the manufacture of a new table at your expense, - I replied. This can no longer be corrected. With the departure of our freezer.

Absolutely excluded, I had the answer. This is another forced service. Propose another option.

I have no other options.

I think differently. There is the right option! Propose him to me!

An empty conversation with transfusions from empty to empty would have lasted for a long time, but the client, rushing to talk to the stupid me, just offered me to make him a new correct table for free.

“No, we won’t do that,” I replied.

Why is?

The contract was fully fulfilled.

I think differently. As you know, the customer is always right.

and possibly. But we will not do it for free.

For five minutes I was squeezed. I laughed slowly until my friend put the phone down.

The phrase "the customer is always right" was obviously invented by some pidoras.