In the past month, I had to contact the Russian Post twice. Once awaited a package from Moscow, the second - a banderol from Peter. I live in the far north. After reading these terrible stories about the Russian Post on your internet, I was prepared to expect the worst.
I found the notification about the shipment from Moscow 2 weeks after placing an order in the online store. I went to the post office waiting for a long line. There was only one person in the department. I turned to the empty window with the question where I can get the package, to which the young and smiling operator replied: "Let me give you it". Polite and jokingly, my package was handed over to me and in 5 minutes I left the office in a very elevated mood. I wrote it all down to the fact that I came in the day when everyone was working, I myself was walking the last days of vacation at that moment.
Banderol from Peter went about a week. I followed her after work. Yes, now it was the turn. 3 people on 2 windows. I got a banderol in 10 minutes, again I was polite and smiling served, and that given the fact that I came without notice, just on their tracker site saw that the banderol came. The message, by the way, I discovered the same day, returning from the mail.
The question is: what did I do wrong?