We work in a touring company. It is you who responds to the calls. And since our company is a tour operator, we are called by private persons and tour firms.
We usually ask:
Are you a tour company or a private person?
and yes.
A tourist company or a private person?
and yes.
Is it a tourist company or a private person?
I’ve told you five times, yes!! to
After that, I personally completely refuse to understand the Russian man.